Refund policy

Effective Date: 07-14-2026

We want you to feel completely confident in your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds. By placing an order on our website, you agree to the terms outlined below.

1) Our 90-Day Fit Guarantee

Every order is backed by our 90-Day Fit Guarantee. If the fit isn’t right or you’re not satisfied for any reason, you have 90 days from the date you receive your order to contact us to arrange a size exchange or a refund.

Compression gear only works when the fit is dialed in, so we make it easy to get it right — no hassle, no pressure.

2) How to Request a Refund or Exchange

Just email us at info@mount-alpha.com with:

  • Your order number
  • The item(s) involved
  • Whether you’d like a size exchange or a refund, and a brief reason

Our team will respond within 24–48 business hours to guide you through the process.

3) Eligibility

We accept refund and exchange requests within 90 days of delivery, provided the item is returned in its original condition — unworn, unwashed, and with any tags and original packaging intact.

Original condition required: Items that show signs of wear, washing, or damage after delivery are not eligible for a refund or exchange. You’re welcome to try the garment on to check the fit, but it must be returned in resellable condition.

We may ask for photos before approving a return.

4) Items Not Eligible for Refund

  • Gift cards
  • Items returned after the 90-day window
  • Requests without prior approval (please contact us first)

5) Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it. If the order has already shipped, you can request a return or exchange once you receive it.

6) Refund Process

Once your refund is approved, it will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

7) Return Shipping

For change-of-mind returns and size exchanges, the customer is responsible for the cost of return shipping. We’ll always send clear return instructions so the process is simple. Return shipping is covered by us only when the item is defective or we sent the wrong product.

8) Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at info@mount-alpha.com with photos of the issue. We’ll arrange a replacement or full refund at no extra cost to you.

9) Exchanges

Need a different size? We’re happy to arrange a size exchange within the 90-day window — just email us. Return shipping for exchanges is the customer’s responsibility (see Section 7). If you’d prefer a completely different item, the fastest option is to request a refund and place a new order.

10) Contact Us

If you have any questions about returns, exchanges, or refunds, we’re here to help:

We aim to respond within 24–48 business hours, Monday through Friday.